FAQ's

Appointments

We are an appointment-based practice and it is essential to book an appointment for all consultations.

Please make all appointments by telephoning the above numbers. We do ask that you notify our staff, when phoning, if your situation is of an important or urgent matter so that we can attend to you as quickly as possible.

  • Cancellations

    Please be sure to call and cancel your appointment if you can’t attend, as this will free up your appointment for somebody else.

  • Emergencies

    Urgent and emergency cases (including sick children) will be attended to as soon as possible.

  • Non-Standard Consultations

    Longer consultations are available on request. If you need a long appointment for more complex reasons please advise the receptionist at the time of making your appointment.

    Home visits can be arranged between individual Doctors and their patients where appropriate. If you require a home visit, please advise the receptionist as early as possible.

  • Weekends

    Appointments are not required on weekends and public holidays.   Our doctors share the weekend roster, with two doctors working on Saturday mornings, and one doctor covering Saturday afternoons, Sundays and public holidays. We are only closed on one day of the year – Christmas Day.

Fees & Billing

Both Terrigal and Avoca Beach Medical Centres are private billing practices. Fees are payable at the time of consultation by cash or EFTPOS (we do not accept American Express). We will electronically transmit the payment to Medicare and provided you have supplied your bank account details to Medicare the rebate will be deposited to your bank account within one to two days.

We offer a discounted fee for pensioners and health care card holders.

  • Bulk Billing

    All billing is at the discretion of your Doctor should you be experiencing financial difficulty please advise your Doctor during consultation.

    All DVA gold card holders will be bulk billed.

    DVA white card holders will be bulk billed for consultations relating to relevant conditions.

  • Consultation Fees

    Consultation fees are displayed at reception.

    Pensioners and concession card holders will receive a discount.

    If you are booking a procedure please discuss the fee with the Doctor at the time of the initial consultation.

    Please ask your Doctor if there are additional fees for completing forms or mental health care plans.

  • Payment Methods

    All fees need to be paid at the time of the consultation.

    You can pay by Cash, Eftpos, Visa or Mastercard.

  • Payment Schedule

    Monday to Friday and Saturday morning fees:
    Standard consultation fees (less than 20 mins) $80, [Medicare rebate is $38.20]
    Long consultation fee (20-40 mins) $115 [Medicare rebate is $73.95]

    After hours fees on Saturday afternoons and Sundays:
    After hours Standard consultation (less than 20 mins) $95 [Medicare rebate is $49.80]
    After hours long consultation (20 – 40 mins) $130 [Medicare rebate is $85.30]

    Public holiday fees:
    Public holiday standard consultation (less than 20 mins) $110 [Medicare rebate is $49.80]
    Public holiday long consultation (20 mins – 40 mins) $145 [Medicare rebate is $85.30]

General Information

  • After Hours

    Please call 000 in the event of an emergency.

    The Terrigal Medical Centre is open on Saturdays from 8.30 am until 3 pm, and Sundays and Public Holidays from 8.30 am until 1.30 pm.

    We support the Bridges After Hours services which operates from 7 pm until 10.30 pm Monday to Friday, 3 pm to 10.30 pm on Saturday and 10 am til 7 pm on Sunday and Public holidays. You can contact Bridges on 4367 9699.

    The nearest Hospital is Gosford Hospital at Holden Street in Gosford, driving time is approximately 20 – 30 minutes. The phone number is 4320 2111.

    The Health Direct GP after hours help line phone number is 1 800 022 222. This is government initiative and is staffed by registered nurses.

  • Compliments/Complaints

    Feedback is welcomed.

    We take your compliments, concerns, suggestions and complaints seriously. There is a feedback box at reception, please ask for a form.

    If you are happy with the care we provide at Terrigal and Avoca Beach Medical Centres please tell your friends and family about us because we value your personal recommendation.

    If at any time you experience any problems or difficulties with regards to the practice, please talk to your Doctor, alternatively speak or write to the Practice Manager about your concerns. Should you need to take the matter further, feel free to contact:

    Health Care Complaints Commission
    Locked Mail Bag 18
    Strawberry Hills NSW 2012
    Ph: 1 800 043 159

    Please remember we are here to help you. We aim to work with you in caring for your health and we place high value on the Patient-Doctor relationship. Courtesy, compassion and high quality medical care are the keys to achieving the best results for your healthcare needs.

  • New Patients

    Both Terrigal and Avoca Beach Medical Centres welcome new patients. If you have not attended the practice before we will ask you to complete a new patient information form, please bring your Medicare card plus contact details for emergency and next of kin.

  • Onsite Parking

    Terrigal Medical Centre has limited parking at the front of the building. There is a time restricted council car park beside the medical centre and there is a free council multistorey carpark at the back of the Crowne Plaza, off Kurrawyba Ave.

    Avoca Beach Medical Centre has limited parking outside the medical centre and free council parking beside the tennis courts.

  • Pathology Results

    Test results may be obtained at the Doctor’s discretion over the telephone, by calling the Terrigal Medical Centre weekdays after 10 am.

  • Patient Privacy

    Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the strict National Privacy Principles available at www.privacy.gov.au

  • Script Request

    Repeat prescriptions requested by telephone may be accepted at the Doctors discretion. There may be a non-rebateable fee charged for this, please ask the receptionist.

  • Telephone Calls

    Most issues are best discussed with your doctor during your consultation. Your Doctor will be attending to other patients and may need to return your call. If your call is urgent you need to inform reception staff.